Unable to perform UDS Attach or UDS Detach When Using Microsoft SQL Server 2008

Symptoms

When attempting to use the UDS Attach or UDS Detach functions from UltraDoc Explorer or from the UltraDoc tab in UltraPrint,

“The SQLDMO 'Application' object failed to initialize.”

Cause

This problem may occur if the SQL Server Distributed Management Objects (SQL-DMO) is not installed, or the version that is installed cannot connect to an instance of SQL Server 2008.

Resolution

Install the latest SQL-DMO from the SQL Server Backward Compatibility Setup.

To run the SQL Server Backward Compatibility Setup Wizard, follow these steps:

1. Locate the following installation source folder for SQL Server 2008:

   drive:\Servers\Setup

   Note The drive placeholder is the drive letter of the DVD drive.

2. Double-click the SQLServer2005_BC.msi file to run the SQL Server Backward Compatibility Setup Wizard, and then click Next.
3. Click Modify, and then click Next.
4. Make sure that the SQL Distributed management Objects (SQL-DMO) feature is set to install on the local hard disk drive, and then click Next.
5. Click Install.

More Information

The SQL-DMO is part of the “SQL Server 2008 Feature Pack” available from the Microsoft Download Center:

Microsoft Download Center: “SQL Server 2008 Feature Pack”

Posted by altotech on May 5, 2009 at 4:29 PM Permalink

Deskew, Despeckle, or Optical Character Recognition (OCR) fail with “Unable to add page.”

Symptoms

When using Deskew, Despeckle, or Optical Character Recognition (OCR) the following error occurs:

“Unable to add page.”

Cause

Windows Data Execution Prevention (DEP) has prevented Arranger from accessing a memory location required to perform one of these functions.

Resolution

Turn off Data Execution Prevention (DEP) for Arranger.

Note: You must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If your computer is connected to a network, network policy settings might also prevent you from completing this procedure.

1. To open System Properties, click Start, click Control Panel, and then double-click System.
2. Click the Advanced tab and, under Performance, click Settings.
3. Click the Data Execution Prevention tab.
4. In the Turn on DEP for all programs and services except those I select list, do the following:
   • To turn off DEP for a program, select the check box next to IA.exe and click OK. (If the name of the program doesn't appear in the list, click Add, navigate to your C:\Program Files\Alto Imaging Arranger folder, select IA.exe, and click OK).

More Information

For more information about Windows Data Execution Prevention (DEP) see the following Microsoft Knowledge Base article:
KB 875352: A detailed description of the Data Execution Prevention (DEP) feature in Windows XP Service Pack 2

Posted by altotech on May 4, 2009 at 12:08 PM Permalink

"LPR time-out" Error when using Custom Print

Symptoms

When using Custom Print the following error occurs:

"LPR time-out. Please restart LPD service."

Cause

The LPR service uses TCP ports 721 through 731 for LPR connections. This complies with RFC 1179 but limits performance because it only enables 11 TCP ports to be in use by the service at one time. Per RFC 1122, each port must not be reused for four minutes. This can cause available ports to become exhausted in a busy printing environment or when using Overlays to merge large amounts of variable data.

Resolution

Use Registry Editor to enable individual IP address ports to use ports 1024 and higher.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Alto Imaging Technologies cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To use Registry Editor, follow these steps:

1. Click Start, click Run, and then type regedit in the Open box.
2. If the following value exists, double-click the entry. If the value does not already exist, on the Edit menu, click Add Value, and then type the following information:

   Value Name: <IP address of LPR printer port> 
   Data Type : REG_DWORD
   Value : 1
   Value Type: Binary
   0 = uses ports 721-731 (default)
   1 = uses any port >1024 

3. Restart the Spooler service for the changes to take affect. At an MS-DOS command prompt type net stop spooler. To restart the Spooler service, at an MS-DOS command prompt type net start spooler.

More Information

For more information see the following Microsoft Knowledge Base article:
KB 179156: Updated TCP/IP printing options for Windows NT 4.0 SP3 and later

Posted by altotech on March 3, 2008 at 4:43 PM Permalink

"Unable to get PC ID: Unable to connect to server." Error When Using UKPCID.exe

Symptoms

When creating a hardware identifier using UKPCID.exe you receive the following error:

Unable to get PC ID: Unable to connect to server.

Cause

Windows Management Instrumentation service not running

Resolution

Use the following steps to start the Windows Management Instrumentation service:

1. Click Start, and then click Control Panel
2. Double-click Administrative Tools
3. Double-click Services
4. Select Windows Management Instrumentation service.
5. Click the Start Service button on the toolbar

More Information

UKPCID.exe is used to generate a hardware identifier that can be used to create a unique software activation key for use with UltraWare applications. The application enumerates the hardware and OS characteristics of the computer using the Windows Management Instrumentation service.

Posted by altotech on December 19, 2006 at 11:16 AM Permalink

The UltraDoc Add-in does not activate from Microsoft Outlook

SYMPTOMS

When you select an entry from the UltraDoc menu in Microsoft Outlook, the UltraDoc dialog does not activate

CAUSE

The Outcmd.dat file entry for the custom control has been corrupted.

RESOLUTION

To resolve this issue, follow these steps:

1. Exit Outlook 2003.
2. Delete the following file:
   C:\Documents and Settings\User_Name\Application Data\Microsoft\Outlook\outcmd.dat
3. Start Outlook 2003.

Note: Menus and toolbars in Outlook 2003 are restored to their default settings when you delete the Outcmd.dat file.

MORE INFORMATION

Toolbars and menus are customizable in the Outlook user interface. Customizations are stored in the file called Outcmd.dat.

Posted by altotech on December 4, 2006 at 2:03 PM Permalink