"LPR time-out" Error when using Custom Print

Symptoms

When using Custom Print the following error occurs:

"LPR time-out. Please restart LPD service."

Cause

The LPR service uses TCP ports 721 through 731 for LPR connections. This complies with RFC 1179 but limits performance because it only enables 11 TCP ports to be in use by the service at one time. Per RFC 1122, each port must not be reused for four minutes. This can cause available ports to become exhausted in a busy printing environment or when using Overlays to merge large amounts of variable data.

Resolution

Use Registry Editor to enable individual IP address ports to use ports 1024 and higher.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Alto Imaging Technologies cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To use Registry Editor, follow these steps:

1. Click Start, click Run, and then type regedit in the Open box.
2. If the following value exists, double-click the entry. If the value does not already exist, on the Edit menu, click Add Value, and then type the following information:

   Value Name: <IP address of LPR printer port> 
   Data Type : REG_DWORD
   Value : 1
   Value Type: Binary
   0 = uses ports 721-731 (default)
   1 = uses any port >1024 

3. Restart the Spooler service for the changes to take affect. At an MS-DOS command prompt type net stop spooler. To restart the Spooler service, at an MS-DOS command prompt type net start spooler.

More Information

For more information see the following Microsoft Knowledge Base article:
KB 179156: Updated TCP/IP printing options for Windows NT 4.0 SP3 and later

Posted by altotech on March 3, 2008 at 4:43 PM Permalink

"Unable to get PC ID: Unable to connect to server." Error When Using UKPCID.exe

Symptoms

When creating a hardware identifier using UKPCID.exe you receive the following error:

Unable to get PC ID: Unable to connect to server.

Cause

Windows Management Instrumentation service not running

Resolution

Use the following steps to start the Windows Management Instrumentation service:

1. Click Start, and then click Control Panel
2. Double-click Administrative Tools
3. Double-click Services
4. Select Windows Management Instrumentation service.
5. Click the Start Service button on the toolbar

More Information

UKPCID.exe is used to generate a hardware identifier that can be used to create a unique software activation key for use with UltraWare applications. The application enumerates the hardware and OS characteristics of the computer using the Windows Management Instrumentation service.

Posted by altotech on December 19, 2006 at 11:16 AM Permalink

The UltraDoc Add-in does not activate from Microsoft Outlook

SYMPTOMS

When you select an entry from the UltraDoc menu in Microsoft Outlook, the UltraDoc dialog does not activate

CAUSE

The Outcmd.dat file entry for the custom control has been corrupted.

RESOLUTION

To resolve this issue, follow these steps:

1. Exit Outlook 2003.
2. Delete the following file:
   C:\Documents and Settings\User_Name\Application Data\Microsoft\Outlook\outcmd.dat
3. Start Outlook 2003.

Note: Menus and toolbars in Outlook 2003 are restored to their default settings when you delete the Outcmd.dat file.

MORE INFORMATION

Toolbars and menus are customizable in the Outlook user interface. Customizations are stored in the file called Outcmd.dat.

Posted by altotech on December 4, 2006 at 2:03 PM Permalink

How to Replace Permissions on Existing Records for New User or Group Accounts

Summary

When a new user or group account is created, access permissions granted by setting accessible tables are not inherited by existing objects in those tables. There is currently no provision in either the UltraDoc or UltraDocWeb user interface for acomplishing this task. This article describes how to use a simple stored procedure to replace permissions on all child objects in a document, bundle, or collection table.

Requirements

• Access to the SQL Server hosting UltraDoc, and permission to run a stored procedure against the UltraDoc database.

Assigning Permissions to a Group Account

1. On the server that is running SQL Server, open SQL Server Query Analyzer, and type the following:

sp_udGrantGroupAccess <user name>, <table name>, <permission>

    <group name> = the Group_Name in the UD_Group table

    <table name> = the Table_Name in the Collections, Bundles,
        or Documents tables

    <permission> = can be "FULL", "WRITE", or "READ"

2. On the Query menu, click Execute (or press F5) to run the query.

Assigning Permissions to a User Account

1. On the server that is running SQL Server, open SQL Server Query Analyzer, and type the following:

sp_udGrantUserAccess <user name>, <table name>, <permission>

    <user name> = the User_Name in the UD_User table

    <table name> = the Table_Name in the Collections, Bundles,
        or Documents tables

    <permission> = can be "FULL", "WRITE", or "READ"

2. On the Query menu, click Execute (or press F5) to run the query.

More Information

For more information see the UltraDoc User Guide.

Posted by altotech on January 16, 2006 at 4:31 PM Permalink

Double-click to Open File With .TIF Extension Causes Error

SYMPTOMS

When opening a file with the extension .tif using a double-click, you receive the following error message:

Windows cannot find 'Drive:\Path\FileName.tif'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

Arranger successfully opens the image.

CAUSE

The .tif file type association is incorrectly registered.

RESOLUTION

Follow these steps to correctly register the file type association:

1. While holding the Shift key, right-click a file with the extension .tif, point to Open With, and then select Choose Program.
2. In the Recommended Programs list select the second Image Arranger Application listed.
3. Select the Always use the selected program to open this kind of file check box, and then click OK.

Posted by altotech on August 11, 2005 at 10:56 AM Permalink