The information in this document applies to the following products:
When attempting to use the UDS Attach or UDS Detach functions from UltraDoc Explorer or from the UltraDoc tab in UltraPrint,
“The SQLDMO 'Application' object failed to initialize.”
This problem may occur if the SQL Server Distributed Management Objects (SQL-DMO) is not installed, or the version that is installed cannot connect to an instance of SQL Server 2008.
Install the latest SQL-DMO from the SQL Server Backward Compatibility Setup.
To run the SQL Server Backward Compatibility Setup Wizard, follow these steps:
drive:\Servers\Setup
Note The drive placeholder is the drive letter of the DVD drive.
The SQL-DMO is part of the “SQL Server 2008 Feature Pack” available from the Microsoft Download Center:
]]>The information in this document applies to the following products:
When using Deskew, Despeckle, or Optical Character Recognition (OCR) the following error occurs:
“Unable to add page.”
Windows Data Execution Prevention (DEP) has prevented Arranger from accessing a memory location required to perform one of these functions.
Turn off Data Execution Prevention (DEP) for Arranger.
Note: You must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If your computer is connected to a network, network policy settings might also prevent you from completing this procedure.
For more information about Windows Data Execution Prevention (DEP) see the following Microsoft Knowledge Base article:
KB 875352: A detailed description of the Data Execution Prevention (DEP) feature in Windows XP Service Pack 2
The information in this document applies to the following products:
When using Custom Print the following error occurs:
"LPR time-out. Please restart LPD service."
The LPR service uses TCP ports 721 through 731 for LPR connections. This complies with RFC 1179 but limits performance because it only enables 11 TCP ports to be in use by the service at one time. Per RFC 1122, each port must not be reused for four minutes. This can cause available ports to become exhausted in a busy printing environment or when using Overlays to merge large amounts of variable data.
Use Registry Editor to enable individual IP address ports to use ports 1024 and higher.
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Alto Imaging Technologies cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.
To use Registry Editor, follow these steps:
Value Name: <IP address of LPR printer port> Data Type : REG_DWORD Value : 1 Value Type: Binary 0 = uses ports 721-731 (default) 1 = uses any port >1024
For more information see the following Microsoft Knowledge Base article:
KB 179156: Updated TCP/IP printing options for Windows NT 4.0 SP3 and later
The information in this document applies to the following products:
When creating a hardware identifier using UKPCID.exe you receive the following error:
Unable to get PC ID: Unable to connect to server.
Windows Management Instrumentation service not running
Use the following steps to start the Windows Management Instrumentation service:
UKPCID.exe is used to generate a hardware identifier that can be used to create a unique software activation key for use with UltraWare applications. The application enumerates the hardware and OS characteristics of the computer using the Windows Management Instrumentation service.
]]>The information in this document applies to the following products:
When you select an entry from the UltraDoc menu in Microsoft Outlook, the UltraDoc dialog does not activate
The Outcmd.dat file entry for the custom control has been corrupted.
To resolve this issue, follow these steps:
Note: Menus and toolbars in Outlook 2003 are restored to their default settings when you delete the Outcmd.dat file.
Toolbars and menus are customizable in the Outlook user interface. Customizations are stored in the file called Outcmd.dat.
]]>The information in this document applies to the following products:
When a new user or group account is created, access permissions granted by setting accessible tables are not inherited by existing objects in those tables. There is currently no provision in either the UltraDoc or UltraDocWeb user interface for acomplishing this task. This article describes how to use a simple stored procedure to replace permissions on all child objects in a document, bundle, or collection table.
sp_udGrantGroupAccess <user name>, <table name>, <permission>
<group name> = the Group_Name in the UD_Group table
<table name> = the Table_Name in the Collections, Bundles,
or Documents tables
<permission> = can be "FULL", "WRITE", or "READ"
sp_udGrantUserAccess <user name>, <table name>, <permission>
<user name> = the User_Name in the UD_User table
<table name> = the Table_Name in the Collections, Bundles,
or Documents tables
<permission> = can be "FULL", "WRITE", or "READ"
For more information see the UltraDoc User Guide. ]]>
The information in this document applies to the following products:
When opening a file with the extension .tif using a double-click, you receive the following error message:
Windows cannot find 'Drive:\Path\FileName.tif'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.
Arranger successfully opens the image.
The .tif file type association is incorrectly registered.
Follow these steps to correctly register the file type association:
The information in this document applies to the following products:
The UltraPrint Server service stops unexpectedly, usually at the same time of day and logs the following event:
Event ID: 7016
Source: Service Control Manager
Type: Error
Category: None
Description: The ServiceName service has reported an invalid current state 0.
A Microsoft Systems Management Server (SMS) Hardware Inventory Agent is making a Win32 call to enumerate services. This control code requests the service to update its current status information immediately to Service Control Manager. Some Win32 service including the UltraPrint Server service cannot respond to this call and instead enter a Stopped state.
Prohibit SMS from enumerating the Win32_Service classes.
— or —
Exclude the UltraPrintServer from the SMS group.
For more information see the following Microsoft Knowledge Base article:
KB 257509: SMS: Hardware Inventory May Cause Third-Party Win32 Services to Stop
The information in this document applies to the following products:
Print Range options including Pages and Selection are not available when you select Print from Arranger's File menu.
Overlays are enabled for the active document.
Disable overlays for the active document prior printing the range or selection. To do so, follow these steps:
Page ranges or selections cannot be printed when Overlays is enabled. Overlays merges variable data with the active image at time of output and cannot be used when printing page ranges or selections. This behavior is by design.
]]>The information in this document applies to the following products:
When attempting to upload files for printing using UltraPrintWeb, or Alto Internet Transaction Server (AITS) you receive the following error message:
200 Type set to I
200 Port command successful
550 UPWUpload\Julian_date\filename
followed by:
Upload failed.
followed by:
Upload document process failed.
The registry value UploadFolderUNC does not contain a valid server name or UNC path to the UPWUpload share.
— or —
Write access permission for the virtual directory mapped to the UPWUpload folder is not set.
— or —
NTFS file permissions do not allow the Launch Internet Process Account (IWAM_MachineName) to create folders, and/or the Internet Guest Account (IUSR_MachineName) to write files.
Select a method to resolve the issue based on the cause specific to your installation.
Method 1: Use Registry Editor to modify the UploadFolderUNC value.
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Alto Imaging Technologies cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.
To use Registry Editor, follow these steps:
HKEY_LOCAL_MACHINE\SOFTWARE\Alto Imaging\UltraPrintWeb\Settings\
Method 2: Set Write access permission on the UPWUpload virtual directory.
Method 3: Change the NTFS permissions on the UPWUpload folder.
The information in this document applies to the following products:
No Recent Documents listed in the File menu. The words "Recent Files" appears but is grayed out (disabled).
Windows Recent Document History is disabled.
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Alto Imaging Technologies cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.
To resolve this issue, follow these steps to enable the Recent Document History:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\ Policies\Explorer\NoRecentDocsHistory
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ Policies\Explorer\NoRecentDocsHistory
NOTE: This setting applies to the Recent Document History behavior for all applications.
Image Arranger cannot maintain a Recent Document History if a computer policy prohibits this behavior.
]]>The information in this document applies to the following products:
The Padding option is not available when using the Custom Print interface from Arranger or UltraPrint.
Overlays are enabled for the active document.
Disable overlays for the active document prior printing the range or selection. To do so, follow these steps:
Print jobs cannot be padded when Overlays is enabled. Overlays merges variable data with the active image at time of output and if combined with padding could result in unintentional printing of duplicate documents. This behavior is by design.
]]>SYMPTOMS
When printing to a DigiMaster 9110 using the AltoPrint DM9110 printer driver, the following error occurs:
FTP Connection Error:
However, printing using Custom Print from within Arranger or UltraPrint works correctly.
The server name or address could not be resolved"
CAUSE
A '/' (forward slash) character is used in the image path URI specified in the Custom Print interface configuration.
RESOLUTION
Replace all '/' (forward slash) characters with '\' characters (back slash) in the image path URI specified in the Custom Print interface configuration.
MORE INFORMATION
The Win32 spool subsystem expects back slash characters in the image path URI when used to communicate via FTP.
SYMPTOMS
Grayscale images printed to the DigiMaster 9110 using Custom Print are output as single-bit black and white.
CAUSE
Images scanned at single-bit black and white.
RESOLUTION
Scan pages as halftone (dithered). See the documentation for your scan device form more information.
-or-
Convert to single-bit halftone using the UltraTif printer driver. See the following user guides for help installing or using the UltraTif printer driver:
Drivers and Utilities User Guide
MORE INFORMATION
The DigiMaster 9110 printer is only capable of printing raw TIFF images using a limited colorspace. Images scanned as grayscale are flattened to single-bit resulting in less than desirable image quality.
SYMPTOMS
When printing to a DigiMaster 9110 using the Custom Print Interface from Image Arranger or UltraPrint, the print job does not print and does not appear in the Job Manager at the Operator Control Interface (OCI).
CAUSE
The paper catalog file on the Arranger or UltraPrint workstation is mismatched or corrupt.
RESOLUTION
Download a new paper catalog from the DigiMaster 9110. To do so, follow these steps:
Image Arranger:
UltraPrint:
MORE INFORMATION
A mismatched paper catalog occurs when a change is made to the catalog at the DigiMaster 9110, but the copy used by Custom Print is not refreshed.
When using Custom Print to output to multiple printers each with different paper catalogs, a job saved using the paper catalog from one printer subsequently output to another printer with a different paper catalog will cause this condition to occur.
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