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May 28, 2004

"Invalid TIFF tag resolution" When Printing to DigiMaster 9110 Using Custom Print

The information in this document applies to the following products:

SYMPTOMS
When printing to a DigiMaster 9110 using the Custom Print Interface from Image Arranger or UltraPrint, the printer outputs an trailer page listing the following error:

    Invalid TIFF tag resolution ...
The Custom Print Interface closes.

CAUSE
Pages sent created or scanned using an invalid image resolution.

RESOLUTION
Create or scan pages using one of the following resolutions:

    300dpi

    406dpi

    600dpi

MORE INFORMATION
The DigiMaster 9110 printer is only capable of printing raw TIFF images at 300dpi, 406dpi, and 600dpi. Attempting to print pages created or scanned at resolutions other than those listed above may result in a printer error or scaling of the image (dependent on SCS software version).

Posted by altotech at May 28, 2004 9:56 AM