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June 3, 2004

"FTP Connection Error" When Using the AltoPrint DM9110 Printer Driver

The information in this document applies to the following products:

SYMPTOMS
When printing to a DigiMaster 9110 using the AltoPrint DM9110 printer driver, the following error occurs:

    FTP Connection Error:

    The server name or address could not be resolved"
However, printing using Custom Print from within Arranger or UltraPrint works correctly.

CAUSE
A '/' (forward slash) character is used in the image path URI specified in the Custom Print interface configuration.

RESOLUTION
Replace all '/' (forward slash) characters with '\' characters (back slash) in the image path URI specified in the Custom Print interface configuration.

MORE INFORMATION
The Win32 spool subsystem expects back slash characters in the image path URI when used to communicate via FTP.

Posted by altotech at June 3, 2004 6:51 AM