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June 1, 2004

Print Jobs Output to a DigiMaster 9110 Do Not Print and Do Not Appear at the Job Manager

The information in this document applies to the following products:

SYMPTOMS
When printing to a DigiMaster 9110 using the Custom Print Interface from Image Arranger or UltraPrint, the print job does not print and does not appear in the Job Manager at the Operator Control Interface (OCI).

CAUSE
The paper catalog file on the Arranger or UltraPrint workstation is mismatched or corrupt.

RESOLUTION
Download a new paper catalog from the DigiMaster 9110. To do so, follow these steps:

Image Arranger:

  1. Start Arranger.
  2. Open an image file.
  3. From the File menu point to Custom Print and click Digimaster 9110 Custom Print.
  4. Click the More button in the Print Settings section of the Digimaster 9110 Advanced Settings interface.
  5. Click the Get button next to the Paper Catalog path entry.

UltraPrint:

  1. Start UltraPrint.
  2. Select a book or page from the console pane (left side).
  3. From the File menu point to Custom Print and click Digimaster 9110...
  4. Click the More button in the Print Settings section of the Digimaster 9110 Advanced Settings interface.
  5. Click the Get button next to the Paper Catalog path entry.

MORE INFORMATION
A mismatched paper catalog occurs when a change is made to the catalog at the DigiMaster 9110, but the copy used by Custom Print is not refreshed.

When using Custom Print to output to multiple printers each with different paper catalogs, a job saved using the paper catalog from one printer subsequently output to another printer with a different paper catalog will cause this condition to occur.

Posted by altotech at June 1, 2004 11:09 AM