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August 11, 2005

UltraPrint Server Service Stops Periodically with Event ID: 7016

The information in this document applies to the following products:

  • UltraPrint Server

SYMPTOMS

The UltraPrint Server service stops unexpectedly, usually at the same time of day and logs the following event:

Event ID: 7016
Source: Service Control Manager
Type: Error
Category: None
Description: The ServiceName service has reported an invalid current state 0.

CAUSE

A Microsoft Systems Management Server (SMS) Hardware Inventory Agent is making a Win32 call to enumerate services. This control code requests the service to update its current status information immediately to Service Control Manager. Some Win32 service including the UltraPrint Server service cannot respond to this call and instead enter a Stopped state.

RESOLUTION

Prohibit SMS from enumerating the Win32_Service classes.
— or —
Exclude the UltraPrintServer from the SMS group.

MORE INFORMATION

For more information see the following Microsoft Knowledge Base article:
KB 257509: SMS: Hardware Inventory May Cause Third-Party Win32 Services to Stop

Posted by altotech at August 11, 2005 10:06 AM