« The UltraDoc Add-in does not activate from Microsoft Outlook | Main | "LPR time-out" Error when using Custom Print »
December 19, 2006
"Unable to get PC ID: Unable to connect to server." Error When Using UKPCID.exe
The information in this document applies to the following products:
- UKPCID
Symptoms
When creating a hardware identifier using UKPCID.exe you receive the following error:
Unable to get PC ID: Unable to connect to server.
Cause
Windows Management Instrumentation service not running
Resolution
Use the following steps to start the Windows Management Instrumentation service:
- Click Start, and then click Control Panel
- Double-click Administrative Tools
- Double-click Services
- Select Windows Management Instrumentation service.
- Click the Start Service button on the toolbar
More Information
UKPCID.exe is used to generate a hardware identifier that can be used to create a unique software activation key for use with UltraWare applications. The application enumerates the hardware and OS characteristics of the computer using the Windows Management Instrumentation service.
Posted by altotech at December 19, 2006 11:16 AM