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December 4, 2006

The UltraDoc Add-in does not activate from Microsoft Outlook

The information in this document applies to the following products:

  • UltraDoc Add-in

SYMPTOMS

When you select an entry from the UltraDoc menu in Microsoft Outlook, the UltraDoc dialog does not activate

CAUSE

The Outcmd.dat file entry for the custom control has been corrupted.

RESOLUTION

To resolve this issue, follow these steps:

  1. Exit Outlook 2003.
  2. Delete the following file:
    C:\Documents and Settings\User_Name\Application Data\Microsoft\Outlook\outcmd.dat
  3. Start Outlook 2003.

Note: Menus and toolbars in Outlook 2003 are restored to their default settings when you delete the Outcmd.dat file.

MORE INFORMATION

Toolbars and menus are customizable in the Outlook user interface. Customizations are stored in the file called Outcmd.dat.

Posted by altotech at December 4, 2006 2:03 PM