SYMPTOMS

When attempting to upload files for printing using UltraPrintWeb, or Alto Internet Transaction Server (AITS) you receive the following error message:

200 Type set to I
200 Port command successful
550 UPWUpload\Julian_date\filename

followed by:

Upload failed.

followed by:

Upload document process failed.

CAUSE

The registry value UploadFolderUNC does not contain a valid server name or UNC path to the UPWUpload share.
— or —
Write access permission for the virtual directory mapped to the UPWUpload folder is not set.
— or —
NTFS file permissions do not allow the Launch Internet Process Account (IWAM_MachineName) to create folders, and/or the Internet Guest Account (IUSR_MachineName) to write files.

RESOLUTION

Select a method to resolve the issue based on the cause specific to your installation.

Method 1: Use Registry Editor to modify the UploadFolderUNC value.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Alto Imaging Technologies cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To use Registry Editor, follow these steps:

1. Click Start, click Run, and then type regedit in the Open box.
2. Locate and then click the following key in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Alto Imaging\UltraPrintWeb\Settings\

3. Set the UploadFolderUNC value to: \\ServerName\UPWUpload where ServerName is the name of the computer hosting the UPWUpload share

Method 2: Set Write access permission on the UPWUpload virtual directory.

1. Launch Internet Information Services Manager.
2. In the Internet Information Services windows, expand the server, expand the Web Sites folder, and then expand Default FTP Site.
3. Right-click the UPWUpload folder, and then click Properties.
4. Select the Write check box, and then click OK.

Method 3: Change the NTFS permissions on the UPWUpload folder.

1. Use Windows Explorer to locate C:\Inetpub\ftproot\UPWUpload.
2. Right-click the UPWUpload folder, click Properties, and then select the Security tab.
3. Add the IWAM_MachineName, and IUSR_MachineName accounts if necessary. Grant Modify permissions to both accounts.

Symptoms

When attempting to use the UDS Attach or UDS Detach functions from UltraDoc Explorer or from the UltraDoc tab in UltraPrint,

“The SQLDMO 'Application' object failed to initialize.”

Cause

This problem may occur if the SQL Server Distributed Management Objects (SQL-DMO) is not installed, or the version that is installed cannot connect to an instance of SQL Server 2008.

Resolution

Install the latest SQL-DMO from the SQL Server Backward Compatibility Setup.

To run the SQL Server Backward Compatibility Setup Wizard, follow these steps:

1. Locate the following installation source folder for SQL Server 2008:

   drive:\Servers\Setup

   Note The drive placeholder is the drive letter of the DVD drive.

2. Double-click the SQLServer2005_BC.msi file to run the SQL Server Backward Compatibility Setup Wizard, and then click Next.
3. Click Modify, and then click Next.
4. Make sure that the SQL Distributed management Objects (SQL-DMO) feature is set to install on the local hard disk drive, and then click Next.
5. Click Install.

More Information

The SQL-DMO is part of the “SQL Server 2008 Feature Pack” available from the Microsoft Download Center:

Microsoft Download Center: “SQL Server 2008 Feature Pack”