• Image Arranger

SYMPTOMS
Output device connected to Canon M1/M2 requests B4 paper when printing letter size tabs created using Arranger.

CAUSE
Tabs were created using a page created or scanned at 300dpi.

RESOLUTION
Create tabs using a page created or scanned at 600dpi. See the following user guides for help creating tabs in Arranger and printing to a device using the Canon M1/M2 controller:

Arranger User Guide
Printing Tabs Using the Canon M1 Controller

• Image Arranger
• UltraPrint

SYMPTOMS
When calling the Custom Print Interface from Image Arranger or UltraPrint the following error occurs:

    Out of Memory

CAUSE
The application is unable to enumerate the default resolution from the default printer or the currently selected printer.

RESOLUTION
Select a PostScript printer from Print Setup.

MORE INFORMATION
During any print process, both Image Arranger and UltraPrint query the currently selected printer for the default device resolution. If the printer does not return the information, the "Out of Memory" condition is triggered. Most PCL drivers do not provide this information and are most likely to cause this error.

• Image Arranger

SYMPTOMS
Arranger does not start or causes a Fatal Exception error on startup.

CAUSE
A preference value contained in a registry key has become corrupt. This is sometimes caused by removing the default printer, or a printer currently selected by Arranger

RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Alto Imaging Technologies cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To resolve this issue, reset Arranger's preferences by deleting the registry key containing preference values . To do so, follow these steps:

1. Use Registry Editor to delete the following registry key, if it exists:

HKEY_CURRENT_USER\Software\Alto Imaging\Arranger\Arranger

2. Restart Arranger.

• Image Arranger

SYMPTOMS
When opening or importing a TIFF image using a 3rd party imaging application, multiple images of varying sizes are displayed between normal images.

CAUSE
The 3rd party imaging application does not support custom image tags as defined in the TIFF specification.

RESOLUTION
Turn off option to "Save Thumbnails" in the Save Options for TIFF images. To do so, follow these steps:

1. Start Arranger


2. From the View menu point to Options and click Save Options...


3. Select the Aldus Tiff tab and deselect the "Save thumbnails" option.


4. Open and Save the affected images.

MORE INFORMATION
Arranger saves a thumbnail of each image as a custom tag as defined in the TIFF specification. Some 3rd party applications do not support or may not properly implement the specification. A copy of the specification can be found here:

TIFF 6.0 Specification

• Image Arranger
• UltraPrint

SYMPTOMS
When printing to a DigiMaster 9110 using the Custom Print Interface from Image Arranger or UltraPrint, the print job does not print and does not appear in the Job Manager at the Operator Control Interface (OCI).

CAUSE
The paper catalog file on the Arranger or UltraPrint workstation is mismatched or corrupt.

RESOLUTION
Download a new paper catalog from the DigiMaster 9110. To do so, follow these steps:

Image Arranger:

1. Start Arranger.
2. Open an image file.
3. From the File menu point to Custom Print and click Digimaster 9110 Custom Print.
4. Click the More button in the Print Settings section of the Digimaster 9110 Advanced Settings interface.
5. Click the Get button next to the Paper Catalog path entry.

UltraPrint:

1. Start UltraPrint.
2. Select a book or page from the console pane (left side).
3. From the File menu point to Custom Print and click Digimaster 9110...
4. Click the More button in the Print Settings section of the Digimaster 9110 Advanced Settings interface.
5. Click the Get button next to the Paper Catalog path entry.

MORE INFORMATION
A mismatched paper catalog occurs when a change is made to the catalog at the DigiMaster 9110, but the copy used by Custom Print is not refreshed.

When using Custom Print to output to multiple printers each with different paper catalogs, a job saved using the paper catalog from one printer subsequently output to another printer with a different paper catalog will cause this condition to occur.

• Image Arranger
• UltraPrint

SYMPTOMS
Grayscale images printed to the DigiMaster 9110 using Custom Print are output as single-bit black and white.

CAUSE
Images scanned at single-bit black and white.

RESOLUTION
Scan pages as halftone (dithered). See the documentation for your scan device form more information.

-or-

Convert to single-bit halftone using the UltraTif printer driver. See the following user guides for help installing or using the UltraTif printer driver:

Drivers and Utilities User Guide

MORE INFORMATION
The DigiMaster 9110 printer is only capable of printing raw TIFF images using a limited colorspace. Images scanned as grayscale are flattened to single-bit resulting in less than desirable image quality.

SYMPTOMS

The Padding option is not available when using the Custom Print interface from Arranger or UltraPrint.

CAUSE

Overlays are enabled for the active document.

RESOLUTION

Disable overlays for the active document prior printing the range or selection. To do so, follow these steps:

1. Select Overlays from the File menu.
2. Uncheck the Enable Overlays check box.
3. Click the OK button.

MORE INFORMATION

Print jobs cannot be padded when Overlays is enabled. Overlays merges variable data with the active image at time of output and if combined with padding could result in unintentional printing of duplicate documents. This behavior is by design.

SYMPTOMS

No Recent Documents listed in the File menu. The words "Recent Files" appears but is grayed out (disabled).

CAUSE

Windows Recent Document History is disabled.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Alto Imaging Technologies cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To resolve this issue, follow these steps to enable the Recent Document History:

1. Use Registry Editor to find the following registry key, if it exists:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\
Policies\Explorer\NoRecentDocsHistory

2. Set the value to "0"
3. Repeat the steps for the following key, if it exists:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\
Policies\Explorer\NoRecentDocsHistory

NOTE: This setting applies to the Recent Document History behavior for all applications.

MORE INFORMATION

Image Arranger cannot maintain a Recent Document History if a computer policy prohibits this behavior.

SYMPTOMS

Print Range options including Pages and Selection are not available when you select Print from Arranger's File menu.

CAUSE

Overlays are enabled for the active document.

RESOLUTION

Disable overlays for the active document prior printing the range or selection. To do so, follow these steps:

1. Select Overlays from the File menu.
2. Uncheck the Enable Overlays check box.
3. Click the OK button.

MORE INFORMATION

Page ranges or selections cannot be printed when Overlays is enabled. Overlays merges variable data with the active image at time of output and cannot be used when printing page ranges or selections. This behavior is by design.

SYMPTOMS

When opening a file with the extension .tif using a double-click, you receive the following error message:

Windows cannot find 'Drive:\Path\FileName.tif'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

Arranger successfully opens the image.

CAUSE

The .tif file type association is incorrectly registered.

RESOLUTION

Follow these steps to correctly register the file type association:

1. While holding the Shift key, right-click a file with the extension .tif, point to Open With, and then select Choose Program.
2. In the Recommended Programs list select the second Image Arranger Application listed.
3. Select the Always use the selected program to open this kind of file check box, and then click OK.

Symptoms

When creating a hardware identifier using UKPCID.exe you receive the following error:

Unable to get PC ID: Unable to connect to server.

Cause

Windows Management Instrumentation service not running

Resolution

Use the following steps to start the Windows Management Instrumentation service:

1. Click Start, and then click Control Panel
2. Double-click Administrative Tools
3. Double-click Services
4. Select Windows Management Instrumentation service.
5. Click the Start Service button on the toolbar

More Information

UKPCID.exe is used to generate a hardware identifier that can be used to create a unique software activation key for use with UltraWare applications. The application enumerates the hardware and OS characteristics of the computer using the Windows Management Instrumentation service.

Symptoms

When using Custom Print the following error occurs:

"LPR time-out. Please restart LPD service."

Cause

The LPR service uses TCP ports 721 through 731 for LPR connections. This complies with RFC 1179 but limits performance because it only enables 11 TCP ports to be in use by the service at one time. Per RFC 1122, each port must not be reused for four minutes. This can cause available ports to become exhausted in a busy printing environment or when using Overlays to merge large amounts of variable data.

Resolution

Use Registry Editor to enable individual IP address ports to use ports 1024 and higher.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Alto Imaging Technologies cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To use Registry Editor, follow these steps:

1. Click Start, click Run, and then type regedit in the Open box.
2. If the following value exists, double-click the entry. If the value does not already exist, on the Edit menu, click Add Value, and then type the following information:

   Value Name: <IP address of LPR printer port> 
   Data Type : REG_DWORD
   Value : 1
   Value Type: Binary
   0 = uses ports 721-731 (default)
   1 = uses any port >1024 

3. Restart the Spooler service for the changes to take affect. At an MS-DOS command prompt type net stop spooler. To restart the Spooler service, at an MS-DOS command prompt type net start spooler.

More Information

For more information see the following Microsoft Knowledge Base article:
KB 179156: Updated TCP/IP printing options for Windows NT 4.0 SP3 and later