SYMPTOMS

When you select an entry from the UltraDoc menu in Microsoft Outlook, the UltraDoc dialog does not activate

CAUSE

The Outcmd.dat file entry for the custom control has been corrupted.

RESOLUTION

To resolve this issue, follow these steps:

1. Exit Outlook 2003.
2. Delete the following file:
   C:\Documents and Settings\User_Name\Application Data\Microsoft\Outlook\outcmd.dat
3. Start Outlook 2003.

Note: Menus and toolbars in Outlook 2003 are restored to their default settings when you delete the Outcmd.dat file.

MORE INFORMATION

Toolbars and menus are customizable in the Outlook user interface. Customizations are stored in the file called Outcmd.dat.

Symptoms

When creating a hardware identifier using UKPCID.exe you receive the following error:

Unable to get PC ID: Unable to connect to server.

Cause

Windows Management Instrumentation service not running

Resolution

Use the following steps to start the Windows Management Instrumentation service:

1. Click Start, and then click Control Panel
2. Double-click Administrative Tools
3. Double-click Services
4. Select Windows Management Instrumentation service.
5. Click the Start Service button on the toolbar

More Information

UKPCID.exe is used to generate a hardware identifier that can be used to create a unique software activation key for use with UltraWare applications. The application enumerates the hardware and OS characteristics of the computer using the Windows Management Instrumentation service.