SYMPTOMS

When you select an entry from the UltraDoc menu in Microsoft Outlook, the UltraDoc dialog does not activate

CAUSE

The Outcmd.dat file entry for the custom control has been corrupted.

RESOLUTION

To resolve this issue, follow these steps:

1. Exit Outlook 2003.
2. Delete the following file:
   C:\Documents and Settings\User_Name\Application Data\Microsoft\Outlook\outcmd.dat
3. Start Outlook 2003.

Note: Menus and toolbars in Outlook 2003 are restored to their default settings when you delete the Outcmd.dat file.

MORE INFORMATION

Toolbars and menus are customizable in the Outlook user interface. Customizations are stored in the file called Outcmd.dat.

Symptoms

When creating a hardware identifier using UKPCID.exe you receive the following error:

Unable to get PC ID: Unable to connect to server.

Cause

Windows Management Instrumentation service not running

Resolution

Use the following steps to start the Windows Management Instrumentation service:

1. Click Start, and then click Control Panel
2. Double-click Administrative Tools
3. Double-click Services
4. Select Windows Management Instrumentation service.
5. Click the Start Service button on the toolbar

More Information

UKPCID.exe is used to generate a hardware identifier that can be used to create a unique software activation key for use with UltraWare applications. The application enumerates the hardware and OS characteristics of the computer using the Windows Management Instrumentation service.

Symptoms

When attempting to use the UDS Attach or UDS Detach functions from UltraDoc Explorer or from the UltraDoc tab in UltraPrint,

“The SQLDMO 'Application' object failed to initialize.”

Cause

This problem may occur if the SQL Server Distributed Management Objects (SQL-DMO) is not installed, or the version that is installed cannot connect to an instance of SQL Server 2008.

Resolution

Install the latest SQL-DMO from the SQL Server Backward Compatibility Setup.

To run the SQL Server Backward Compatibility Setup Wizard, follow these steps:

1. Locate the following installation source folder for SQL Server 2008:

   drive:\Servers\Setup

   Note The drive placeholder is the drive letter of the DVD drive.

2. Double-click the SQLServer2005_BC.msi file to run the SQL Server Backward Compatibility Setup Wizard, and then click Next.
3. Click Modify, and then click Next.
4. Make sure that the SQL Distributed management Objects (SQL-DMO) feature is set to install on the local hard disk drive, and then click Next.
5. Click Install.

More Information

The SQL-DMO is part of the “SQL Server 2008 Feature Pack” available from the Microsoft Download Center:

Microsoft Download Center: “SQL Server 2008 Feature Pack”