• Image Arranger
• UltraPrint

SYMPTOMS
When calling the Custom Print Interface from Image Arranger or UltraPrint the following error occurs:

    Out of Memory

CAUSE
The application is unable to enumerate the default resolution from the default printer or the currently selected printer.

RESOLUTION
Select a PostScript printer from Print Setup.

MORE INFORMATION
During any print process, both Image Arranger and UltraPrint query the currently selected printer for the default device resolution. If the printer does not return the information, the "Out of Memory" condition is triggered. Most PCL drivers do not provide this information and are most likely to cause this error.

• Image Arranger
• UltraPrint

SYMPTOMS
When printing to a DigiMaster 9110 using the Custom Print Interface from Image Arranger or UltraPrint, the print job does not print and does not appear in the Job Manager at the Operator Control Interface (OCI).

CAUSE
The paper catalog file on the Arranger or UltraPrint workstation is mismatched or corrupt.

RESOLUTION
Download a new paper catalog from the DigiMaster 9110. To do so, follow these steps:

Image Arranger:

1. Start Arranger.
2. Open an image file.
3. From the File menu point to Custom Print and click Digimaster 9110 Custom Print.
4. Click the More button in the Print Settings section of the Digimaster 9110 Advanced Settings interface.
5. Click the Get button next to the Paper Catalog path entry.

UltraPrint:

1. Start UltraPrint.
2. Select a book or page from the console pane (left side).
3. From the File menu point to Custom Print and click Digimaster 9110...
4. Click the More button in the Print Settings section of the Digimaster 9110 Advanced Settings interface.
5. Click the Get button next to the Paper Catalog path entry.

MORE INFORMATION
A mismatched paper catalog occurs when a change is made to the catalog at the DigiMaster 9110, but the copy used by Custom Print is not refreshed.

When using Custom Print to output to multiple printers each with different paper catalogs, a job saved using the paper catalog from one printer subsequently output to another printer with a different paper catalog will cause this condition to occur.

• Image Arranger
• UltraPrint

SYMPTOMS
Grayscale images printed to the DigiMaster 9110 using Custom Print are output as single-bit black and white.

CAUSE
Images scanned at single-bit black and white.

RESOLUTION
Scan pages as halftone (dithered). See the documentation for your scan device form more information.

-or-

Convert to single-bit halftone using the UltraTif printer driver. See the following user guides for help installing or using the UltraTif printer driver:

Drivers and Utilities User Guide

MORE INFORMATION
The DigiMaster 9110 printer is only capable of printing raw TIFF images using a limited colorspace. Images scanned as grayscale are flattened to single-bit resulting in less than desirable image quality.

SYMPTOMS

The Padding option is not available when using the Custom Print interface from Arranger or UltraPrint.

CAUSE

Overlays are enabled for the active document.

RESOLUTION

Disable overlays for the active document prior printing the range or selection. To do so, follow these steps:

1. Select Overlays from the File menu.
2. Uncheck the Enable Overlays check box.
3. Click the OK button.

MORE INFORMATION

Print jobs cannot be padded when Overlays is enabled. Overlays merges variable data with the active image at time of output and if combined with padding could result in unintentional printing of duplicate documents. This behavior is by design.

SYMPTOMS

The UltraPrint Server service stops unexpectedly, usually at the same time of day and logs the following event:

Event ID: 7016
Source: Service Control Manager
Type: Error
Category: None
Description: The ServiceName service has reported an invalid current state 0.

CAUSE

A Microsoft Systems Management Server (SMS) Hardware Inventory Agent is making a Win32 call to enumerate services. This control code requests the service to update its current status information immediately to Service Control Manager. Some Win32 service including the UltraPrint Server service cannot respond to this call and instead enter a Stopped state.

RESOLUTION

Prohibit SMS from enumerating the Win32_Service classes.
— or —
Exclude the UltraPrintServer from the SMS group.

MORE INFORMATION

For more information see the following Microsoft Knowledge Base article:
KB 257509: SMS: Hardware Inventory May Cause Third-Party Win32 Services to Stop

Symptoms

When creating a hardware identifier using UKPCID.exe you receive the following error:

Unable to get PC ID: Unable to connect to server.

Cause

Windows Management Instrumentation service not running

Resolution

Use the following steps to start the Windows Management Instrumentation service:

1. Click Start, and then click Control Panel
2. Double-click Administrative Tools
3. Double-click Services
4. Select Windows Management Instrumentation service.
5. Click the Start Service button on the toolbar

More Information

UKPCID.exe is used to generate a hardware identifier that can be used to create a unique software activation key for use with UltraWare applications. The application enumerates the hardware and OS characteristics of the computer using the Windows Management Instrumentation service.

Symptoms

When using Custom Print the following error occurs:

"LPR time-out. Please restart LPD service."

Cause

The LPR service uses TCP ports 721 through 731 for LPR connections. This complies with RFC 1179 but limits performance because it only enables 11 TCP ports to be in use by the service at one time. Per RFC 1122, each port must not be reused for four minutes. This can cause available ports to become exhausted in a busy printing environment or when using Overlays to merge large amounts of variable data.

Resolution

Use Registry Editor to enable individual IP address ports to use ports 1024 and higher.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Alto Imaging Technologies cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To use Registry Editor, follow these steps:

1. Click Start, click Run, and then type regedit in the Open box.
2. If the following value exists, double-click the entry. If the value does not already exist, on the Edit menu, click Add Value, and then type the following information:

   Value Name: <IP address of LPR printer port> 
   Data Type : REG_DWORD
   Value : 1
   Value Type: Binary
   0 = uses ports 721-731 (default)
   1 = uses any port >1024 

3. Restart the Spooler service for the changes to take affect. At an MS-DOS command prompt type net stop spooler. To restart the Spooler service, at an MS-DOS command prompt type net start spooler.

More Information

For more information see the following Microsoft Knowledge Base article:
KB 179156: Updated TCP/IP printing options for Windows NT 4.0 SP3 and later