SYMPTOMS

When attempting to upload files for printing using UltraPrintWeb, or Alto Internet Transaction Server (AITS) you receive the following error message:

200 Type set to I
200 Port command successful
550 UPWUpload\Julian_date\filename

followed by:

Upload failed.

followed by:

Upload document process failed.

CAUSE

The registry value UploadFolderUNC does not contain a valid server name or UNC path to the UPWUpload share.
— or —
Write access permission for the virtual directory mapped to the UPWUpload folder is not set.
— or —
NTFS file permissions do not allow the Launch Internet Process Account (IWAM_MachineName) to create folders, and/or the Internet Guest Account (IUSR_MachineName) to write files.

RESOLUTION

Select a method to resolve the issue based on the cause specific to your installation.

Method 1: Use Registry Editor to modify the UploadFolderUNC value.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Alto Imaging Technologies cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To use Registry Editor, follow these steps:

1. Click Start, click Run, and then type regedit in the Open box.
2. Locate and then click the following key in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Alto Imaging\UltraPrintWeb\Settings\

3. Set the UploadFolderUNC value to: \\ServerName\UPWUpload where ServerName is the name of the computer hosting the UPWUpload share

Method 2: Set Write access permission on the UPWUpload virtual directory.

1. Launch Internet Information Services Manager.
2. In the Internet Information Services windows, expand the server, expand the Web Sites folder, and then expand Default FTP Site.
3. Right-click the UPWUpload folder, and then click Properties.
4. Select the Write check box, and then click OK.

Method 3: Change the NTFS permissions on the UPWUpload folder.

1. Use Windows Explorer to locate C:\Inetpub\ftproot\UPWUpload.
2. Right-click the UPWUpload folder, click Properties, and then select the Security tab.
3. Add the IWAM_MachineName, and IUSR_MachineName accounts if necessary. Grant Modify permissions to both accounts.

Symptoms

When creating a hardware identifier using UKPCID.exe you receive the following error:

Unable to get PC ID: Unable to connect to server.

Cause

Windows Management Instrumentation service not running

Resolution

Use the following steps to start the Windows Management Instrumentation service:

1. Click Start, and then click Control Panel
2. Double-click Administrative Tools
3. Double-click Services
4. Select Windows Management Instrumentation service.
5. Click the Start Service button on the toolbar

More Information

UKPCID.exe is used to generate a hardware identifier that can be used to create a unique software activation key for use with UltraWare applications. The application enumerates the hardware and OS characteristics of the computer using the Windows Management Instrumentation service.